Because Noxpin sells digital products, our refund policy works a little differently than for physical goods. This page explains when a refund is possible.
Eligible for a refund
Your order has not been delivered within a reasonable time and we're unable to fulfil it; you were charged more than once for the same order; your payment was rejected by our team and no key was delivered; or a delivered key is confirmed by us to be invalid or already used at the time of delivery.
Not eligible for a refund
Once a key or code has been revealed to you and is confirmed valid, the sale is final — this is standard for digital goods, since a revealed code cannot be "returned." We're also unable to refund orders where the payment proof submitted was found to be false or altered.
How to request a refund
Open a support ticket from your account panel with your order number and the reason for the request. Our team reviews each request individually — most are answered within a short time.
Chargebacks
If you have an issue with an order, please contact support first — filing a chargeback for a delivered, valid key without contacting us first may result in your account being suspended while the dispute is resolved.
Cancellations
Orders still awaiting payment review (PayPal / Bank Transfer, before approval) can be cancelled by contacting support. Once a payment is approved and a key is being prepared, cancellation is no longer possible.
Contact
For any refund request, reach us at support@noxpin.com or through a support ticket in your account.